# Google Cloud Outage Disrupts UK Services After London Power Event

> A power failure at a Google data center in London on Tuesday, October 20, 2026, caused widespread disruption to banking, courts, and health services across the United Kingdom.

By PrimaryBrief newsroom · Published 2026-10-23T20:54:55.989682Z
Canonical: https://primarybrief.com/article/google-cloud-outage-disrupts-uk-services-after-london-power-event-96971149

A power outage on Tuesday, October 20, 2026, at a Google Cloud data center in London, specifically within the `europe-west2-b` availability zone, led to widespread disruption of critical UK services, affecting banking, court proceedings, and the NHS app [1][2][3][4]. The incident, attributed by Google to a "power event," highlighted the vulnerability of national infrastructure due to its reliance on a limited number of major cloud providers [4][5][15]. This event intensified concerns among UK and EU regulators regarding the financial sector's dependence on a concentrated set of external technology providers [14][15][16].

## What the records show
A power event in Google Cloud's London region took its `europe-west2-b` availability zone offline, leading to elevated errors and intermittent network issues across the broader `europe-west2` region [3][5][6]. This disruption impacted multiple banking services, put court hearings on hold, and caused temporary glitches on the NHS app [1][2][4]. Companies affected included digital banks like Revolut, and established financial institutions such as HSBC, Lloyds, and Halifax [4][7][12]. Parcel delivery firm DPD and Royal Mail also reported connection issues [2][4][7]. The Ministry of Justice confirmed that the Cloud Video Platform, used by UK courts, had not fully recovered by late afternoon on the day of the outage [8]. Google's `europe-west2` region is its only UK-based cloud region, which meant customers who had not implemented multi-region resilience measures lacked a domestic fallback option [8].

## The timeline
The incident began around 7:08 AM BST (06:08 UTC) on October 20, 2026 [2][3][10]. Google identified the cause as a "power event" in its `europe-west2-b` zone [2][3][6]. During the morning, critical services across the UK experienced outages, including banking operations, court video links, and parts of the NHS app [1][2][4]. Google reported seeing recovery of services for most workloads by around midday UK time [5][6][11]. The issue affecting the NHS app, specifically a third-party appointment service, was resolved around midday [2]. By approximately 2:00 PM UTC, Google declared the incident fully resolved, according to monitoring services [10]. However, by late afternoon, some customers and the courts' Cloud Video Platform were still experiencing issues [8][9]. The outage lasted for about five to eight hours for many affected services [3][9][10].

## What changed and for whom
The power event served as a reminder of how deeply a country's financial and civic infrastructure can depend on a single cloud provider's regional power supply [4][5][13]. The disruption fueled existing concerns among UK and EU regulators about the financial sector's growing reliance on a limited number of external technology providers [14][15][16]. Regulators in the UK had already designated Google Cloud EMEA Limited as a critical third-party supplier to its financial sector in July 2026, bringing it under direct oversight [14][16]. The incident revealed the lack of multi-region resilience for customers who had not configured their systems to failover to an alternative region, as Google's `europe-west2` is its sole UK region [8].

## What Google has said publicly
Google acknowledged the disruption, attributing it to a "power event" within the `europe-west2-b` availability zone [2][3][5][6]. The company stated it was seeing the "recovery of services for most workloads" by mid-day [6]. Google publicly apologized to those affected by the disruption [5]. Google also indicated that the issue had been mitigated for most customers, with only a "very small number" still experiencing problems [8][9][15]. The company stated it would publish an analysis of the incident once its internal investigation was complete [2][8][15].

## What we could not confirm
It is not clear from the available records what specific type of "power event" caused the outage in the `europe-west2-b` zone [2][3][6]. The exact number of individuals or transactions affected by the disruption across all services is not specified [4]. Google has not confirmed the full list of customers affected by the outage [3].

## Evidence cited
1. Google cloud failure hits millions as UK courts and banks knocked offline (theguardian.com) — https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQHeGi7rE_FwYBzzxewDLS5Blm6QVcnXXkV6T3m7rq0Q9m2t2RzgDr-StCsYjPFd6zQynEkj_GZ5pGAHimbfs49GdBGXEONED1nw9EF-useiLMl-1nDqPccMn4Jpxh7yKu9pdvkv46QA387v5l8WMsDw7XPSO-NRHn6k_M1ZDMvnUcR466DSh5e3q1gnx1aDhztcyd68fqrXNLKsv7EK22U4J94xS6M=
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35. Google Cloud outage hits UK banks, retailers and public services simultaneously (insurancebusinessmag.com) — https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQHjBPVk1bJlCsTr0N4F7luqbQpQcF6mh5vSAc5l_3Co2KvyALDHCxrN848lQxsz7roaeldOo1DzcLF9tb3_Bdwo5ccjiRycOg6YdRV7Zg5z-6kfY0EYK8TWb0Y1uVdje-jUoi8i0q8AMVNOzwQEU3kPxXOIgoir3uNjlv44vCpbpSb5tn0i8bX_6pb13vVrgjOKqWX3jrbxq7jSpS2iFvY-rC1H0tajt78SY1Qtm_AAOxzoWaDKa1Aw4A-9KYlReGK3M4-yzAeDFU0=
36. Google Cloud outage: problems fixed for 'most' customers, as regulators push for details – as it happened - The Guardian (theguardian.com) — https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQG8C10YpDGP3iNzg-3m4O5gO4CSa8HTskakWibXQUlmvVTPi1ya_7s1ejNDV60icUu_CBGe8mp9kzmbXy-lrSFTVfiJhRNuQmWFF2801sJXondkkT9nfxUttiRiB7-k98DIBcowiEMY1Th3gm-Ie8QykrrXTy-nNSOrXnVN8hAMocekSvxufglkwegtToTG78Q5YqOe1fTCkgr64k4xxGVeffCDZ69GkP8YrwYLrlDMOymvltqvipwmsks=
37. Google Cloud services hit by network outage, impacts banks and NHS in UK (tomsguide.com) — https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQHbuy6oMvIKGkEZIo6mGU647mNSMdZk-8YZtVJK72HO9PoyYQZqnJD-Yqmp0lkuf8TRgMoXIYLTq2i4TKsLavZJa_W0zXKb-Uy2m5C_sFh1olUor8U1KBfhecYFXto7TEPDA1w8ULb5jqnIb8gPQfgpr-UV0vmfkmIJjA2-vL9ghfw1b3S4
38. Google Cloud Outage UK 2026: What Happened and Why it Matters (thesilvercloudbusiness.com) — https://thesilvercloudbusiness.com/google-cloud-outage-uk-2026
39. Google Cloud goes down in London - DCD (datacenterdynamics.com) — https://www.datacenterdynamics.com/news/google-cloud-goes-down-in-london/
40. Google Cloud outage: Major incident hits Europe-west2-b region (itpro.com) — https://www.itpro.com/cloud/google-cloud/google-cloud-outage-major-incident-hits-europe-west2-b-region
41. Google Cloud services face outage in London, Revolut services down too - CNN (cnn.com) — https://www.cnn.com/2026/10/20/business/google-cloud-london-outage/index.html
42. Google Cloud restores service in London after power event hit Revolut, Lloyds, HSBC, NHS England and more on Oct. 20, 2026 (shattered.io) — https://www.shattered.io/articles/google-cloud-outage-london-october-2026
43. Google Cloud London Outage October 2026: Revolut, Lloyds, HSBC, NHS Down (deployflow.co) — https://deployflow.co/google-cloud-london-outage-october-2026/
44. Google Cloud Outage Analysis: October 20, 2026 (thousandeyes.com) — https://www.thousandeyes.com/outages/google-cloud-outage-analysis-october-20-2026
45. Google Cloud Service Health - europe-west2 outage (google.com) — https://status.cloud.google.com/incidents/aXfB37yqC4fC4fC4fC4f
46. Google Cloud outage brings down UK banking, delivery and courts — and exposes single point of failure - ComputerWeekly.com (computerweekly.com) — https://www.computerweekly.com/news/366579261/Google-Cloud-outage-brings-down-UK-banking-delivery-and-courts-and-exposes-single-point-of-failure
47. Google Cloud outage disrupts UK banking, services: All you need to know - The Economic Times (indiatimes.com) — https://economictimes.indiatimes.com/tech/technology/google-cloud-outage-disrupts-uk-banking-services-all-you-need-to-know/articleshow/104567890.cms
48. Google Cloud Outage Disrupts UK Banking and Public Services After London Region Power Event - NationPath India (nationpathindia.com) — https://nationpathindia.com/google-cloud-outage-disrupts-uk-banking-and-public-services-after-london-region-power-event/
49. Google cloud failure hits millions as UK courts and banks knocked offline (theguardian.com) — https://www.theguardian.com/technology/2026/oct/20/google-cloud-failure-london-uk-courts-banks-nhs
50. Google Cloud outage knocks apps of major UK banks offline - FinanceX Magazine (financexmagazine.com) — https://www.financexmagazine.com/google-cloud-outage-banks-offline/
51. Google Cloud outage in UK eases after impacting digital banks, public sector sites (ctvnews.ca) — https://www.ctvnews.ca/business/google-cloud-outage-in-uk-eases-after-impacting-digital-banks-public-sector-sites-1.6608560
52. Google Cloud Outage in UK Eases After Impacting Digital Banks, Public Sector Sites (insurancejournal.com) — https://www.insurancejournal.com/news/international/2026/10/20/690226.htm
53. Google Cloud outage rocks UK: banks, NHS and Spotify all hit (tomsguide.com) — https://www.tomsguide.com/news/google-cloud-london-outage-october-2026
54. Google Cloud outage hits UK banks, retailers and public services simultaneously (insurancebusinessmag.com) — https://www.insurancebusinessmag.com/uk/news/technology/google-cloud-outage-hits-uk-banks-retailers-and-public-services-simultaneously-465494.aspx
55. Google Cloud Outage: Comment From Parametrix (insurance-edge.net) — https://www.insurance-edge.net/2026/10/20/google-cloud-outage-comment-from-parametrix/
56. Google Cloud outage disrupts UK banking services - Techerati (techerati.com) — https://www.techerati.com/news-hub/google-cloud-outage-disrupts-uk-banking-services/
57. Speech by Ashley Alder, FCA Chair, at the Michael D. Gill Lecture on International Financial Regulatory Understanding and Cooperation (fca.org.uk) — https://www.fca.org.uk/news/speeches/speech-ashley-alder-michael-gill-lecture
58. EBA and FCA contact Google over UK cloud outage (finextra.com) — https://www.finextra.com/newsarticle/42686/eba-and-fca-contact-google-over-uk-cloud-outage
59. MPs ask finance regulators how they will deal with Google Cloud after outage - ComputerWeekly.com (computerweekly.com) — https://www.computerweekly.com/news/366579275/MPs-ask-finance-regulators-how-they-will-deal-with-Google-Cloud-after-outage